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FAQ
Frequently asked questions
What people usually ask before buying: how we make the furniture, shipping, payment, warranty and caring for each material.
Orders and manufacturing
Do you make the furniture yourselves?
Yes. We design and build every piece in our own workshop in Murcia, with no middlemen. Most pieces are made to order in the finish and upholstery you choose.
How long does an order take?
Because we make to order, most orders are delivered 10 to 20 days after confirmation, depending on the piece. Special finishes can take a little longer; we’ll tell you when you order.
Can I order custom sizes, colours or fabrics?
Yes. We make sofas, tables, sun loungers, cushions, table tops and covers to measure. Frames are powder‑coated in eleven colours plus a wood‑effect finish, with dozens of fabrics to choose from.
How can I buy?
At our showroom in Murcia, by phone, on WhatsApp or through the form on this website: we prepare your quote and handle the order.
Shipping and assembly
How much is shipping?
Shipping is included in the price.
Do you ship outside Spain?
Yes. Tell us your country and the pieces you like, and we’ll prepare your proposal with shipping included.
How is delivery made?
We deliver with our own transport and, in some cases, a courier. Delivery is door to door, up to the entrance of the building or property.
Do you assemble the furniture?
Yes, we offer a delivery and installation service: our team brings the furniture and leaves it assembled and in place. Ask us about conditions for your area.
Payment, warranty and returns
Which payment methods do you accept?
Card (secure Redsys gateway), PayPal — which lets you pay in three interest‑free instalments — and bank transfer.
What warranty do the pieces have?
All our products come with a 3‑year warranty.
Can I return an order?
You have 21 calendar days, with the product unassembled, unused and in its original packaging. Return shipping is at your expense (10% of the order value). Made‑to‑measure or customised pieces cannot be returned.
What if something arrives damaged?
Note it on the delivery slip and email info@malibugarden.es within 24 hours, with photos. We arrange collection and replacement at no cost to you.
Caring for the materials
How do I clean the aluminium?
With a soft cloth, water and mild soap. Aluminium does not rust and needs no special products.
And the braided rope?
A damp cloth is all it needs. It doesn’t loosen or fray, dries quickly after rain and can stay outside all year round.
How do I look after the cushions?
Covers are removable. Dralon® fabric can be cleaned with water and mild soap, can be ironed and is UV‑protected.
What should I do out of season?
We recommend a protective cover, or storing the furniture somewhere cool and dry. We also make covers to measure.
Visiting the showroom
Can I see the furniture before buying?
Yes, at our showroom in Churra, Murcia, where you can sit, touch and compare finishes and fabrics. We are open Monday to Friday 9:00–14:00 and 16:30–19:30, and Saturday 9:00–14:00.
Can’t find your answer? Write to us and we’ll reply in your language.
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